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https://www.bostonproper.com/faqUse the links to the left to learn about our policies or contact us by email or phone with any questions or suggestions. Toll Free Customer Service: 1-800-243-4300. Customer Service Phone Hours: Order By Phone 1-800-243-4300. 7 Days a Week 8:00am-11:00pm EST. Customer Service Email: Monday – Friday 8:00am-11:00pm EST.