KB1771: How to create a case with Veeam Support
www.veeam.com › kb1771Jun 17, 2013 · Solution. Go to https://my.veeam.com. Enter your credentials and click Sign In. Click on the "Open Case" button in the menu on the left side. Choose a Case Type: Technical product support is for Break-fix issues or any technical questions related to Veeam products. Note: You must be a Case Administrator to open a Technical product support case.
Veeam Customer Support Policy
www.veeam.com › support-policyVeeam is pleased to offer first-level technical support services in the following languages for Veeam Backup & Replication™ and in English only for all other products during normal business hours (8 a.m. to 6 p.m. customer local time). After customer business hours, all first-level support is in English only.
FAQ on Veeam Support Renewals
www.veeam.com › support-renewalsFAQ on support renewals. Here are the general Veeam® support renewal guidelines: Veeam product licenses include Production Support 24.7.365 Support. Legacy per-Socket licenses include either Production or Basic Support depending on what was purchased. Premier level of support can be included for an additional charge for large enterprise customers.
Veeam Customer Support Policy
https://www.veeam.com/support-policy.htmlVeeam is pleased to offer first-level technical support services in the following languages for Veeam Backup & Replication™ and in English only for all other products during normal business hours (8 a.m. to 6 p.m. customer local time). After customer business hours, all first-level support is in English only.
KB2705: How to find Support ID number - Veeam Software
www.veeam.com › kb2705Aug 16, 2018 · A Support ID number (sometimes referred to as a Contract Number) is a string of 8 numerical characters with typically one or two leading zeros (e.g., 01234567 ). The Support ID can be located in the following places: In the Veeam application. If a Veeam product is already installed with a license, the support ID can be found in the License ...