Veeam Customer Support Policy
https://www.veeam.com/support-policy.htmlVeeam is pleased to offer first-level technical support services in the following languages for Veeam Backup & Replication™ and in English only for all other products during normal business hours (8 a.m. to 6 p.m. customer local time). After customer business hours, all first-level support is in English only.
KB2705: How to find Support ID number - Veeam Software
www.veeam.com › kb2705Aug 16, 2018 · A Support ID number (sometimes referred to as a Contract Number) is a string of 8 numerical characters with typically one or two leading zeros (e.g., 01234567 ). The Support ID can be located in the following places: In the Veeam application. If a Veeam product is already installed with a license, the support ID can be found in the License ...
FAQ on Veeam Support Renewals
www.veeam.com › support-renewalsFAQ on support renewals. Here are the general Veeam® support renewal guidelines: Veeam product licenses include Production Support 24.7.365 Support. Legacy per-Socket licenses include either Production or Basic Support depending on what was purchased. Premier level of support can be included for an additional charge for large enterprise customers.
KB1771: How to create a case with Veeam Support
www.veeam.com › kb1771Jun 17, 2013 · Solution. Go to https://my.veeam.com. Enter your credentials and click Sign In. Click on the "Open Case" button in the menu on the left side. Choose a Case Type: Technical product support is for Break-fix issues or any technical questions related to Veeam products. Note: You must be a Case Administrator to open a Technical product support case.
Veeam Customer Support Policy
www.veeam.com › support-policyVeeam is pleased to offer first-level technical support services in the following languages for Veeam Backup & Replication™ and in English only for all other products during normal business hours (8 a.m. to 6 p.m. customer local time). After customer business hours, all first-level support is in English only.