Fix issues when you can't sync OneNote
support.microsoft.com › en-us › officeThis can help determine if the problem is caused by the server or by OneNote. In OneNote, click File > Info. Right-click the URL shown below the name of the affected notebook, and click Copy. In your Web browser, click inside the Address box, and then press Ctrl + V to paste the copied URL. Press Enter to load the notebook in OneNote for the web.