FAQ on Veeam Support Renewals
https://www.veeam.com/support-renewals.htmlFAQ on support renewals. Here are the general Veeam® support renewal guidelines: Veeam product licenses include Production Support 24.7.365 Support. Legacy per-Socket licenses include either Production or Basic Support depending on what was purchased. Premier level of support can be included for an additional charge for large enterprise customers.
Veeam Customer Support Policy
https://www.veeam.com/support-policy.htmlVeeam is pleased to offer first-level technical support services in the following languages for Veeam Backup & Replication™ and in English only for all other products during normal business hours (8 a.m. to 6 p.m. customer local time). After customer business hours, all first-level support is in English only.