Veeam Customer Support Policy
https://www.veeam.com/support-policy.htmlVeeam is pleased to offer first-level technical support services in the following languages for Veeam Backup & Replication™ and in English only for all other products during normal business hours (8 a.m. to 6 p.m. customer local time). After customer business hours, all first-level support is in English only.
FAQ on Veeam Support Renewals
https://www.veeam.com/support-renewals.htmlFAQ on support renewals. Here are the general Veeam® support renewal guidelines: Veeam product licenses include Production Support 24.7.365 Support. Legacy per-Socket licenses include either Production or Basic Support depending on what was purchased. Premier level of support can be included for an additional charge for large enterprise customers.