KB2836: Support Partners Case Management - Veeam Software
https://www.veeam.com/kb283610.01.2019 · A new feature on the ProPartner Portal allows all registered users of your organization to submit and manage Veeam support tickets on behalf of your customers. Previously, with Case Administrator feature only certain employees at a partner organization had rights to manage their customers’ support cases. And with this new feature, all registered …