KB1771: How to create a case with Veeam Support
https://www.veeam.com/kb177117.06.2013 · Solution. Go to https://my.veeam.com. Enter your credentials and click Sign In. Click on the "Open Case" button in the menu on the left side. Choose a Case Type: Technical product support is for Break-fix issues or any technical questions related to Veeam products. Note: You must be a Case Administrator to open a Technical product support case.