KB2404: How to collect logs for Veeam Agent for Windows
https://www.veeam.com/kb240417.11.2017 · To expedite support case processing, please attach the following logs to your support case: Veeam Agent logs; VSS diagnostics; Event logs; File system minifilter diagnostics [For jobs using Storage Snapshots] Hardware VSS Provider Logs; You can collect logs in the following ways: Automatically using the script that is attached to this article.
KB1862: How to collect logs for Veeam ONE
https://www.veeam.com/kb186203.04.2014 · How to collect logs for Veeam ONE Objective This article documents the process for gathering diagnostic logging from Veeam ONE. Solution Run C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe In the lower left corner click Export Logs You will be prompted to select a location to export the logs to.