KB1771: How to create a case with Veeam Support
www.veeam.com › kb1771Jun 17, 2013 · Solution. Go to https://my.veeam.com. Enter your credentials and click Sign In. Click on the "Open Case" button in the menu on the left side. Choose a Case Type: Technical product support is for Break-fix issues or any technical questions related to Veeam products. Note: You must be a Case Administrator to open a Technical product support case.
Veeam Customer Support Policy
https://www.veeam.com/support-policy.htmlVeeam is pleased to offer first-level technical support services in the following languages for Veeam Backup & Replication™ and in English only for all other products during normal business hours (8 a.m. to 6 p.m. customer local time). After customer business hours, all first-level support is in English only.
Veeam Customer Support Policy
www.veeam.com › support-policyTo contact Veeam Support at any time, call our US Federal Government phone number listed in the phone number section below. An existing case created via the Customer Portal is required to access phone support and to ensure that your call is only handled by approved engineers/territories.